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  • fees

    avoid this site at all cost--when I booked through what appeared to be a Best Western site I found out to late that it Hotelsavings instead of Best Western... I was charged $100.46 for a room that had cost them. $69.92 including taxes ---this included an outrageous booking fee of $30.54 or about 43% above their cost---when I discovered my mistake during booking, and tried to cancel they said this reservation cannot be cancelled---I contacted them several times regarding this outrageous charge to no avail--their response is always the same read our policy---an out an out... More...
    quackquack's Picture   quackquack    0 Comments   Comments
  • Fraud, poor customer service, did not received service paid for

    I went on the web to book a room at Embassy Suites. I thought I was on the company website. After booking what I thought was a room for $118.00 a piece for two rooms, I received a confirmation email from for the amount of $304.77. I didn't say anything as I must of over looked something. On 5/2/14 I was attempting to check into changing my online reservation with while on their link provided in their email my son(9months old) pushed a button. I then received an email stating my reservation had been canceled and if this was done in error to... More...
    Tris0922's Picture   Tris0922    0 Comments   Comments
  • Over charged hotel stay

    These guys are a total scam. You try and call the hotel and it routes you to this third party. We got overcharged $20 and upon calling them, they were defensive about how much we would NOT get the difference back. It was clear that the hotel only charged $50 a night practically every night in the off season at a hotel in Santa Fe, so it wasn't our misunderstanding that we got the price wrong. Advice, always call the hotel directly and don't talk to some weird 3rd party service and give your credit card over the phone. The hotel we stayed at ended up being great and upon arrival,... More...
    RawSteel's Picture   RawSteel    0 Comments   Comments


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